Return and Refund Policy

Due to the nature of food supplements, all sales are generally considered final.

For health, safety, and quality assurance reasons, we do not accept returns or exchanges for products that have been opened, used, tampered with, or improperly stored after delivery.

You may request a return, replacement, or refund only under the following circumstances:

• Wrong product received
• Incomplete order
• Product damaged during shipping
• Product with manufacturing defect
• Product received with broken or compromised packaging
• Product received past its expiration date

Requests must be submitted within forty-eight (48) hours from the time the order is received.

To help us evaluate your request, please provide:

• Order Number
• Customer Name
• Clear photos of the package
• Clear photos of the product
• Photos showing the issue
• A brief description of the concern

Additional information may be requested if necessary.

The following are not eligible for return or refund:

• Opened products
• Used products
• Products with damaged seals after delivery
• Products damaged due to customer mishandling
• Orders with incorrect shipping information provided by the customer
• Products purchased through unauthorized sellers

Orders returned to sender due to:

• Incorrect address
• Unreachable customer
• Refused delivery
• Failure to receive the package

are not automatically eligible for a refund.

If the customer requests reshipment, additional shipping charges may apply.

Customers with repeated Returned-to-Sender (RTS) orders may no longer qualify for Cash on Delivery on future purchases.

For customers who purchased the 6-Box Membership Package:

Membership benefits will only be activated after:

• Successful delivery
• Completed payment
• Approved membership verification

Cancelled, refused, unpaid, refunded, or Returned-to-Sender orders will not qualify for membership activation.

If a refund request is approved, refunds will be processed using the original payment method whenever possible.

For Cash on Delivery orders, refunds may be processed through a mutually agreed payment channel after verification.

Processing times may vary depending on the payment provider or financial institution.

If your request qualifies for a replacement, we will arrange shipment of the replacement item after the return request has been reviewed and approved.

Customers may request order cancellation before the order has been packed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Every order is inspected before shipment to help ensure that products are complete and in good condition before leaving our warehouse.

For return, replacement, or refund requests, please contact us.

Amazing Pure Organic Barley MNL